Scentsy Frequently Asked Questions

Here are some of the most Frequently Scentsy Asked Questions.  If you do not find the answers that you seek, please Contact me with any questions you may have and I will get back to you ASAP.

Q. What kind of wax is used when making Scentsy bars?

A. We use a custom, high-quality paraffin wax blend, designed to give long-lasting fragrance!

Q. What kind of oil does Scentsy use in its products?

A. Scentsy fragrances typically contain a mixture of natural and synthetic fragrance oils.

Q. Do I use a whole Scentsy Bar at a time?

A. Nope! One or two cubes should be plenty. Once the scent runs out, replace the wax with fresh cubes.

Q. How do I clean the wax out of the warmer?

A. While the wax is melted, pour it out and wipe the dish clean with a paper towel. For Plug-In Scentsy Warmers, turn the warmer on for 2–3 minutes to soften the wax before you remove it, or use a handy Grab Tab™!

Q. What wattage of light bulb does the warmer use?

A. Full-size warmers use a 25-watt bulb, mid-size warmers use a 20-watt bulb, and plug-in warmers use a 15-watt bulb.

Q. How often does Scentsy come out with a new catalog?

A. Twice a year: one in the spring (March) and one in the fall (September). Scentsy makes each new catalog available one month early to give Consultants time to prepare for the upcoming season.

Q. Can Scentsy Consultants sell product online?

A. Yes, but only through their Scentsy Personal Website (PWS).

Q. Can Scentsy Consultants sell product on eBay or Craigslist?

A. No. Consultants are prohibited from selling on any online auction site or service.

Q. Can Scentsy Consultants sell at fairs and events?

A. Yes. Consultants are allowed to sell at temporary events and expos in their country of residence. You can purchase inventory to resell at the events or take orders, at your preference. But only one Scentsy booth can exhibit at a fair or event at one time!

Q. Can Scentsy Consultants sell in retail stores?

A. No, but you can set up a promotional display in a retail location, with marketing materials to generate new customers.

Q. When are my monthly payments for subscriptions due?

A. Scent and/or Warmer of the Month subscriptions are due on the fifteenth of each month. For the PWS and the International Service Fee(s), Scentsy charges your card each month on the anniversary day of your enrollment.

Q. Where can I Buy Scentsy?

A. You can Buy Scentsy Online, Buy Scentsy over the phone, or Buy Scentsy from a Local Scentsy Consultant.

Q. How can I Buy Scentsy?

A. You can Buy Scentsy with a Credit card, Cash or Check. If you Buy Scentsy online, you will have to pay with a Credit Card.

Q. How long will our Candle Bars last?

A. Scentsy Candle bars will last a minimum of 50 – 80 hours. It depends on the strength of the fragrance and how strong you personally like your scents. Open Windows, humidifiers, and house fans may alter the time the scents last.

Q. How many Scentsy scents are there?

A. Currently Scentsy has over 80+ scents in their fragrance lineup. Scentsy always has a NEW Scentsy fragrance that they add each month as their “scent of the month“. This fragrance is always offered at a 10% off discount when purchased within the month that it is featured.

Q. What kind of Light Bulbs does Scentsy Products use?

A. Scentsy Deluxe warmers use a 25 watt Bulb, and Scentsy Plug in warmers use a 15 watt Bulb. These Bulbs can be kind of tough to find in stores, but you can buy these bulbs online for cheap, if you click “Buy Scentsy Candles” above it will take you to the Scentsy shopping cart where they can be purchased online. The Bulbs are under the products tab “replacement parts” category.

Q. Can Scentsy wax be used in a Non-Scentsy Warmer?

A. Of course, but I wouldn’t recommend it. Scentsy’s warmers are made specifically for the Scentsy wax, they are set to reach a perfect temperature, they get just warm enough to release the scent into the air without releasing any of the chemicals with it. This is one reason Scentsy Warmers and Scentsy Bars are much safer then regular Candles.

Q. What kind of wax is used when making our Candle Bars?

A. Scentsy uses a food-grade petroleum based wax. Scentsy chose this wax because of its superior scent loading ability, melting point and firmness. Scentsy looked at their waxes, but could not find a good quality vegetable based wax that held the scents. The type of wax we use is a not an issue, with regard to the chemicals released while burning any traditional wicked candles, including tea lights. Scentsy Warmers only warm the scent out of the wax – the wax remains in the warmer, thus there is no danger of chemicals being released into the home. You will end up with a piece of non smelling wax that you dispose of and replace with a new Scentsy candle bar. No wick, no match, no flame, no soot, no smoke, and no wax evaporation!

Q. What is food grade petroleum wax?

A. Scentsy’s food grade petroleum wax is the same wax they spray on apples in the grocery stores, to give them their shine.

Q. What type of oil does Scentsy use in their candles?

A. Scentsy uses key fragrance oil which is the highest grade of oil before processing.

Q. Do I use a whole candle bar at a time?

A. One Scentsy Bar comes in a clamshell with six break-a-part cubes. Choose your favorite candle bar scent, break off one or two cubes and place in our warmer. Next turn on your warmer…relax and enjoy. You can add more cubes as time goes on or can switch out to enjoy another scent.

Q. How hot does the wax get when warmed?

A. The wax temperature is very low, just above body temperature. The wax never gets hot enough to burn anyone since we use a low watt light bulb.

Q. How do I clean the wax out of the warmer?

A. While the wax is warmed you can pour it out into a disposable container, back into its original container, or simply wipe the warmer with some paper towels. You may also place the warmer lid in the freezer for 5-10 minimum and the wax should easily slide out.

Q. What wattage of light bulb does the warmer use?

A. A standard 25 watt, small based light bulb. Every new warmer comes with its own light bulb. Our Plug In Warmers uses a standard 15 watt nightlight bulb.

Q. How much is shipping?

A. Shipping is always free for home, basket and book parties with $150 or more in total retail sales. Direct ship orders to individual customers add 10%. Shipping to Hawaii or Alaska is 10% with a 20% shipping charge for direct ship orders in those states.

Q. How long until delivery?

A. Approximately 2 to 3 weeks from when the Scentsy Party closes or an order is placed.

Q. Is it worth it to Sell Scentsy?

A. Yes, when you Join Scentsy you are joining one of the fastest growing Home Based Candle Busineses out there. Scentsy offers one of the Best Compensation plans. Also, if you join my award winning team, you are joining one of the fastest growing teams in Scentsy, we are dedicated to your success and are always available to help you anytime.

Q. Can I sell online?

A. Yes. Independent Consultants can sell Scentsy products online via their online Scentsy replicated website. All online advertising must first be approved by the home office.

Q. Can I sell on eBay?

A. No. In order to maintain the quality and integrity of Scentsy products, Scentsy Consultants are prohibited from selling on eBay or any other auction type website.

Q. Can I make my own personal website?

A. Yes! Scentsy Independent Consultants can make their own website, however all independent websites must be approved by the home office. You will have access to the Policy and Procedures once you become a consultant. There are specific details here for you to follow when creating a site.

Q. Can I sell at fairs and events?

A. Yes! Scentsy Independent Consultants are allowed to Sell Scentsy at local events and expos. You can elect to purchase inventory to resale at the events or take orders only. The choice is yours. Policy is only one Scentsy consultant per event, the first to register and pay for the event.

Q. Are there any monthly or quarterly sales requirements?

A. Consultants who have earned ANY PRV points over a consecutive three-month period will maintain their Consultant status. If NO PRV is earned within the 6-month period ending on December 31, the account will be cancelled on January 1 of the following year. PRV is what you earn off of product sales.

Q. Are there any requirements to earn commissions on my team?

A. To earn commissions on your team, you must be a Lead Consultant and sell a minimum of $500, per month, in personal retail volume to qualify. A Lead Consultant is a person who has $500 in monthly personal retail sales, $1000 in Group Wholesale Volume in a month and one active front line Scentsy Consultant.

Q. Are we required to pay for any of the Host Rewards?

A. A $5 Host Rewards Fee – Party Fee can be paid either by the Host or the Consultant. Many Consultants use this as a thank you gift for the Host and pay the fee themselves.

Q. How much is a Scentsy Starter Kit?

A. Scentsy Starter Kits are $99 plus shipping and handling. Your Starter kit contains all 80+ scent samples, catalogs, order forms, business cards, and everything you will need to start your successful Scentsy Candle Business. This also includes your website for the first three months.

Q. How long does it take to get my Scentsy Starter Kit?

A. Scentsy generally ships starter kits within 72 hours of receiving your application. Starter Kits are shipped via UPS.

Q. Is the Consultant Scent of the Month Kit a required purchase?

A. No. We are never required to buy products. Scentsy does offer an “Opt In” Scent of the Month Kit and a Warmer of the Month Kit to its consultants. These kits are offered at a substantial discount price to help grow your business.

Q. Who do customers write their checks to? Scentsy or the Consultant?

A. Checks need to be made out to the Consultant as we submit party orders online. At home parties, you as the consultant, may ask the guests to write their checks out to the Hostess, and then the Hostess writes one check out to you the consultant. For customers paying by check, payment is made using the Consultant’s credit card or a debit card after the customer’s checks clear. Scentsy does not charge consultants to process credit cards, and accepts VISA, MC, AMEX, and Discover.

Q. Can Hostess carry or save their Hostess benefits for later use?

A. No. Host must use their 1/2 price and free products earned at the time they submit their party or they will lose their benefits. They do not carry over.

Q. Are Consultants allowed to purchase Scentsy Candles at a discount and if so, what is the discount?

A. As a Scentsy Independent Consultant, we pay for our product upfront and then are issued our commission on the 10th of each month in the form of a paper check. If you are a new consultant, you would enter the order or party and earn your commission when they issue checks the following month.

Q. When are commission checks issued?

A. Scentsy post commissions amounts in our work station on the tenth of the month. The commission checks are mailed out on the 10th of each month. Your check does have to be at least $30 or they will hold it till the next month or until your commission reaches $30.

Q. Can A Canadian Customer Order Off Of A US Online Party Or Vise Versa?

A. Yes, as long as the consultant has the $5 dollar ecommerce Canadian/US subscription.

Q. Does Scentsy ship to APOs and FPOs?

A. Presently, Scentsy does not ship to APOs or FPOs, because UPS does not deliver to these.

To view Scentsy’s policies and procedures, visit HERE.


Stacy Croy
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Stacy Croy

Scentsy Independent Director at Scentsy -
Scentsy Independent Director since September 2009, offers you unique, affordable and safe flameless Scentsy warmers that use a low-watt bulb to melt specially formulated wax slowly, maximizing its fragrance time. Buy Scentsy without soot, fires, No Worries!

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